{"id":167,"date":"2009-08-01T11:50:50","date_gmt":"2009-08-01T18:50:50","guid":{"rendered":"http:\/\/www.schoenborns.com\/pdxcopywriter\/?p=167"},"modified":"2009-08-01T11:51:17","modified_gmt":"2009-08-01T18:51:17","slug":"ending-interruptions-in-the-office","status":"publish","type":"post","link":"http:\/\/www.schoenborns.com\/pdxcopywriter\/2009\/08\/ending-interruptions-in-the-office\/","title":{"rendered":"Ending Interruptions in the Office"},"content":{"rendered":"<p><em><a href=\"http:\/\/blogs.popart.com\/2009\/07\/interruptions-and-meetings\/\">Cross-posted<\/a> from my <a href=\"http:\/\/blogs.popart.com\/author\/thomschoenborn\/\">Pop Art blog<\/a>.<\/em><\/p>\n<h2>There are Two Types of People in the World: Makers and Managers<\/h2>\n<p>There are two types of people in your office, Makers and Managers. And scheduling a meeting with Maker can kill that person&#8217;s effectiveness for the day, <a href=\"http:\/\/www.paulgraham.com\/makersschedule.html\">according to Paul Graham<\/a>.<\/p>\n<blockquote><p>I find one meeting can sometimes affect a whole day.   A meeting commonly blows at least half a day, by breaking up a morning or afternoon.  But in addition there&#8217;s sometimes a cascading effect.<strong> If I know the afternoon is going to be broken up, I&#8217;m slightly less likely to start something ambitious in the morning.<\/strong><\/p><\/blockquote>\n<h2>Makers Need Uninterrupted Time<\/h2>\n<p>Makers do the work \u00e2\u20ac\u201d at Pop Art, our Makers are designers, developers, programmers, writers, designers and media planners. These people create the work that ends up online. Here&#8217;s how Graham describes the conundrum Makers face.<\/p>\n<blockquote><p>They generally prefer to use time in units of half a day at least. <strong>You can&#8217;t write or program well in units of an hour.  That&#8217;s barely enough time to get started.<\/strong><\/p><\/blockquote>\n<p><!--more-->Managers, however, live and die in increments of an hour. Seeking information, checking in, status updates, reaching consensus, making a decision, delegating are all reasons for managers to call a meeting. Boom!<\/p>\n<h2>Interruptions are Relative<\/h2>\n<p>If a meeting is advancing the project, it must be a net positive, right? No. Interruptions are relative. An older article on the <a href=\"http:\/\/www.kmworld.com\/Articles\/News\/News-Analysis\/The-high-cost-of-interruptions-14543.aspx\">cost of workplace interruptions<\/a> (yes, I&#8217;m now calling your status update meeting an interruption) qualifies them as such:<\/p>\n<ul>\n<li>when I interrupt someone (a &#8220;good&#8221; interruption)<\/li>\n<li>when someone interrupts me (a &#8220;bad&#8221; interruption)<\/li>\n<\/ul>\n<p>Take a look at this list of <a href=\"http:\/\/www.lifehack.org\/articles\/lifehack\/top-ten-sources-of-interruptions.html\">Top 10 office interruptions<\/a>: which would be good and which would be bad? When is an interruption really a collaboration?<\/p>\n<h2>But Seriously, Your Meetings Are Killing My Productivity<\/h2>\n<p>Are the Makers and Creators being overly sensitive? I say no. A <a href=\"http:\/\/news.cnet.com\/Driven-to-distraction-by-technology\/2100-1022_3-5797028.html\">News.com article<\/a> cites &#8220;In Praise of Slowness,&#8221; saying:<\/p>\n<blockquote><p>The typical office worker is interrupted every three minutes by a phone call, e-mail, instant message or other distraction. The problem is that it takes about eight uninterrupted minutes for our brains to get into a really creative state.<\/p><\/blockquote>\n<p>An even more alarming article from (my favorite) journalist <a href=\"http:\/\/www.nytimes.com\/2005\/10\/16\/magazine\/16guru.html?_r=2&amp;hp=&amp;oref=login&amp;pagewanted=all\">Clive Thompson in <em>The New York Times Magazine<\/em><\/a> cited a UC Irvine study that puts interruptions in stark terms:<\/p>\n<blockquote><p>Each employee spent only 11 minutes on any given project before being interrupted and whisked off to do something else. What&#8217;s more, each 11-minute project was itself fragmented into even shorter three-minute tasks, like answering e-mail messages, reading a Web page or working on a spreadsheet. And each time a worker was distracted from a task, it would take, on average, 25 minutes to return to that task.<\/p><\/blockquote>\n<h2>OMG: I&#8217;m Only Working Two Hours a Day?!?<\/h2>\n<p>Leon Ho over at <a href=\"http:\/\/www.lifehack.org\/articles\/lifehack\/meet-the-life-hackers.html\">Life Hack did<\/a> the math on an 8-hour work day:<\/p>\n<blockquote><p>(8 * 60 \/ (11+25) * 11)<\/p>\n<p><strong>There are only roughly 2 hours on quality project time<\/strong>. Think about this figure verse [sic] the rest of 6 hours.<\/p><\/blockquote>\n<p>And a 2005 study from Basex titled &#8220;<a href=\"http:\/\/www.kmworld.com\/Articles\/News\/News-Analysis\/The-high-cost-of-interruptions-14543.aspx\">The Cost of Not Paying Attention: How Interruptions Impact Knowledge Worker Productivity<\/a>,&#8221; puts the cost at more than half a trillion dollars a year.<\/p>\n<blockquote><p>Unnecessary interruptions consume about 28 percent of the knowledge worker&#8217;s day, which translates to 28 billion lost hours to companies in the United States alone.  At an average cost per hour of $21 (Bureau of Labor Statistics, June 2005), <strong>that costs U.S. companies $588 billion per annum<\/strong>.<\/p><\/blockquote>\n<p>Whoa.<\/p>\n<h2>As an Interactive Pro, How Do You Deal with Interruptions?<\/h2>\n<p>Makers in an<a href=\"http:\/\/blogs.popart.com\/2009\/05\/leading-with-interactive-starts-at-home-or-work\/\"> interactive setting<\/a> face additional pressures \u00e2\u20ac\u201d the expectation to participate in interruptive social media like Twitter, instant messaging, Facebook, Yammer, etc.<\/p>\n<p><em>(Just as I wrote that, for some reason I felt compelled to check Twitter. Weird.)<\/em><\/p>\n<p>That pressure requires creative solutions. Microsoft Labs created <a href=\"http:\/\/lifehacker.com\/398727\/scalable-fabric-puts-window-thumbnails-in-your-widescreen-edges\">Scalable Fabric<\/a> to minimize open windows. Apple created <a href=\"http:\/\/www.apple.com\/macosx\/what-is-macosx\/apps-and-utilities.html#spaces\">Spaces<\/a>. A search for the &#8220;inbox zero&#8221; mantra of &#8220;Do it, Delegate it, Delete It&#8221; turned up about 1.3 million results.<\/p>\n<h2>Beating Interruptions in the Office<\/h2>\n<p>Productivity is a huge business in the U.S., and there&#8217;s a reason. Productive employees get noticed, get promoted, and retire early to beautiful privately owned islands. I can&#8217;t say I&#8217;m the master of productivity, but here&#8217;s a few tips I&#8217;ve been using lately with good success.<\/p>\n<ol>\n<li><strong>Turn off IM.<\/strong> This has been a tough one for me, as I thoroughly enjoy chatting about work (and other stuff).<\/li>\n<li><strong>Block out work time.<\/strong> If I have to do some serious writing, I put it into my calendar. (I also put my gym time in there.)<\/li>\n<li><strong>Go away.<\/strong> People swing by my desk all the time with questions, concerns, ideas, or just to talk. I can minimize these distractions by leaving.<\/li>\n<li><strong>Say no.<\/strong> So let&#8217;s say I&#8217;m working at my desk and have found a groove. Someone drops by and asks, &#8220;can I interrupt you?&#8221; I&#8217;m trying now to say &#8220;in an hour?&#8221;<\/li>\n<\/ol>\n<p>My role here is a hybrid manager\/maker. Graham&#8217;s suggestion of &#8220;office hours&#8221; seems to me an excellent idea to avoid office interruption, though I have no idea how to make it happen short of blocking out all my time except a few hours a day.<\/p>\n<p>What about you? What are your biggest distractions and interruptions? How do you deal with them?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cross-posted from my Pop Art blog. There are Two Types of People in the World: Makers and Managers There are two types of people in your office, Makers and Managers. And scheduling a meeting with Maker can kill that person&#8217;s effectiveness for the day, according to Paul Graham. I find one meeting can sometimes affect [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,5,16,11],"tags":[],"class_list":["post-167","post","type-post","status-publish","format-standard","hentry","category-copywriting-tips","category-interactive-marketing","category-management","category-social-media"],"_links":{"self":[{"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/posts\/167","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/comments?post=167"}],"version-history":[{"count":2,"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/posts\/167\/revisions"}],"predecessor-version":[{"id":169,"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/posts\/167\/revisions\/169"}],"wp:attachment":[{"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/media?parent=167"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/categories?post=167"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.schoenborns.com\/pdxcopywriter\/wp-json\/wp\/v2\/tags?post=167"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}